Ordering and Shipping Policy
Country Gourmet Home Ordering Terms
We make every effort to keep shipping charges as low as possible. Due to the nature of our handmade gourmet food mixes each of our full size baking mixes weighs between 1 to 2 lbs. With this is mind our shipping charges may be slightly higher than other products due to their weight.
Shipping rates are for US & APO addresses only. We do not currently offer shipping outside of the US.
We ship our food mixes through USPS and Fed Ex depending on your order size.
Current Shipping Charges - these are subject to change based on carrier rate charges.
|Order Amount||Shipping Charge|
|$0.00 - $3.99||
|$4.00 - $9.99||$5.00|
|$10.00 - $24.99||$7.00|
|$25.00 - $74.99||$11.35|
|$75.00 - $149.99||$16.95|
|$150 and above||12% of retail total|
OUR PRODUCTS ARE HANDMADE TO ORDER!
Current shipping times vary depending on the time of the year and our current amount of orders that are being processes.
On average we recommend allowing 1 to 2 weeks for order processing plus a 2 to 5 day shipping time.
Please contact us for exact shipping times or if you need your order by a certain date and we will be happy to assist you with an actual shipping quote.
Order Damages / Returns/ Shortages
If you receive an package and or item that is damaged you must file a claim by sending us an e-mail with a description of the damages to include photos of the product and shipping boxes. Refunds will not be given on cases where proof of damage is not provided. Country Gourmet Home management will determine a resolution to the damages based on the information sent. If your package was damaged in shipping you must keep the damaged box and items for a file to be claimed with the shipping company.
Item shortages must be sent to the home office within 3 days of receiving your order.
Because our items are perishable and can not be resold we do not accept returns on any food products. Returns on non food products are on a case by case basis and must be approved with a case number. All non food items must be returned in their original condition for a full refund to be applied. Return shipping is the responsibility of the customer.
*PRODUCTS CONTAINING CHOCOLATE SHIP AT YOUR OWN RISK DURING SUMMER MONTHS.